Return, Replacement, Refund & Cancellation Policy

Return and Replacement Policy

At Consistent, we strive to provide our customers with authentic and high-quality products. All products sold by the online platform are properly inspected and verified by our quality control team.

Eligibility for Return/Replacement

All products are eligible for 7 days replacement or return from the date of delivery. To be eligible for a return or replacement, the following conditions must be met:

– Product is in new and unused conditions in the original packaging with all paperwork, parts, and accessories.
– GST bill is provided.
– “New and unused” means that there are no scratches, marks, or blemishes on the item, and the product must not have been altered in any way.

Refund Policy

If you wish to return or replace your product, a refund will be provided in the form of store credit. However, if the product is damaged or has a manufacturing defect, you are eligible for a full refund to the original source of payment, provided that the issue is reported to us within 48 hours of delivery.

Process for Return/Replacement

To initiate a return or replacement request, please reach out to us at ccare@consistent.in or WhatsApp us during business hours at +91 8929766306 with the following information:

– Contact information
– Source of purchase
– GST Invoice
– Photo/Video proof

Our customer service team will proceed to inspect the request and validate the claim. Once approved as an eligible return, a refund or replacement will be issued either in the form of store credit or a full refund (if the product is damaged or has a manufacturing defect) to the original source of payment method.

Cancellation Policy

We believe in helping our customers as far as possible and have therefore a liberal cancellation policy. We call/WhatsApp every customer individually to confirm the order before dispatching them.

However, under this policy:

– Cancellation requests will not be entertained if the shipment process is already initiated post-confirmation of the order placed by the customer.
– No cancellations are entertained for those products that have been obtained on special occasions. (These are limited occasion offers and therefore cancellations are not possible.)

Refund Timeline

Please note that it may take up to 12 days for your refund to reflect in your bank account.

Ineligible Returns

If the product is found to be ineligible for return/replacement/full refund, the product will be couriered back to you, and a shipping penalty of Rs. 100 will be levied.

By shopping with us, you acknowledge that you have read, understood, and agreed to our Return, Replacement, Refund, and Cancellation Policy.